Introduction
At Greenbirdnest, we are committed to providing you with a seamless and transparent shopping experience. We understand that safely and promptly receiving your handcrafted wooden birdhouses and wildlife habitat decor is a top priority. This policy is designed to clearly outline our shipping procedures, costs, and timelines so you can shop with absolute confidence.

Shipping Destinations & Restrictions
To ensure the highest standards of delivery and the safe arrival of our artisanal products, we currently exclusively ship to the 48 contiguous United States.

Special Note on P.O. Boxes and APO/FPO Addresses:
Due to the structural nature of our birdhouses—many of which are oversized, handcrafted with solid wood, or contain delicate hand-painted elements—we are unable to deliver to P.O. Boxes or APO/FPO/DPO addresses. These shipping locations often have size restrictions and handling processes that increase the risk of damage to fragile goods. We kindly ask that you provide a physical residential or commercial address at checkout to guarantee a secure delivery via our professional carriers.

Shipping Rates & Costs
Our shipping structure is straightforward and designed to be 100% transparent. No hidden surcharges will ever be added at checkout.

• Orders over $60.00: We are pleased to offer Free Standard Shipping.
• Orders under $60.00: A flat shipping fee of $9.00 will be applied.

The shipping cost is automatically calculated based on your tax-exclusive order subtotal and is clearly displayed before you finalize your purchase.

Order Processing & Delivery Timelines
We work diligently to ensure your order moves from our facility to your doorstep as quickly as possible. Please refer to the following schedule:

• Order Cut-off Time: 5:00 PM (EST/EDT), Monday through Friday. Orders placed after this time, or on weekends/public holidays, will begin processing on the following business day.
• Handling Time: 1-3 business day (Mon-Fri). This includes quality inspection, secure packaging, and hand-off to the carrier.
• Transit Time: 3 to 8 business days (Mon-Fri).
• Total Estimated Delivery Time: Handling Time (1-3 Day) + Transit Time (3-8 Days) = 4 to 11 Business Days Total.

Order Tracking & Split Shipments
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier’s website (UPS, FedEx, or USPS).

• Tracking Updates: Please allow 24 to 48 hours for the tracking information to be updated and activated in the carrier’s system.
• Split Shipments: If your order contains multiple items or a pre-order product, we may ship items separately to ensure you receive available products as soon as possible. You will receive separate tracking numbers for each package at no additional cost.

Address Accuracy & Missing Packages
Accuracy: It is the customer’s responsibility to provide an accurate and complete shipping address at checkout. Greenbirdnest is not liable for packages that are misdelivered or returned due to incorrect or incomplete address information provided by the buyer.

Missing Packages: If your tracking information states that your package was “Delivered” but you have not received it, please check with neighbors or your local carrier office first. If the package remains missing, you must contact the carrier to initiate an investigation. While we are not responsible for packages stolen after a confirmed delivery, we will provide any necessary documentation to assist in your claim.

Damaged in Transit
Given the handcrafted and often delicate nature of our birdhouses, we take extreme care in our packaging. However, if your item arrives damaged, we are here to make it right.

Please contact us at [email protected] within 48 hours of delivery. To expedite your claim, please include:

• Your Order Number.
• Clear photos of the damaged product.
• Clear photos of the exterior packaging (showing the shipping label and any box damage).

Once verified, we will prioritize a replacement or a full refund at no extra cost to you.

Safety Warning: Choking Hazard
Our products are intended for decorative and wildlife habitat use only. Some items contain small parts that may pose a choking hazard to children under 3 years of age. Please keep all products and packaging materials out of reach of small children and pets. Adult supervision is required during installation.

Contact Us
For any questions regarding your shipment, our team is available to assist you: