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We're Here to Help: Your Connection to Nature's Sanctuary
At Greenbirdnest, we are truly honored that you have chosen our handcrafted wooden birdhouses to enhance your garden and support local wildlife. Your passion for nature is what drives our commitment to excellence. Whether you are looking for specific guidance on birdhouse dimensions, need expert advice on the best placement for an owl box, or have questions regarding the materials we use, our dedicated team is eager to assist you. We also deeply value your voice; if you have suggestions on how we can improve our collection or your shopping experience, please do not hesitate to reach out.

Fast-Track Your Inquiry
To provide you with the swiftest possible service, we have a small tip for existing customers: If your inquiry is regarding a recent purchase, please include your Order Number in the email subject line or the body of your message. This allows our support team in Virginia to locate your details instantly and provide a resolution without unnecessary delay.

Direct Communication Channels
For a seamless and transparent experience, you can reach us through any of the verified channels listed below. We ensure that every message is handled with the care and attention it deserves.

Email Support: [email protected] (We promise a personal response within 24 hours on business days).
Phone Support: +1 (757)442-4088 (Available for direct assistance during our operational hours).
Administrative Office: 12491 Shell Bridge Rd, Painter, VA 23420, USA (This is our primary location for administrative and operational management).

Operational Hours & Timezone
Our team operates on a consistent schedule to ensure your needs are met promptly. Please note our official hours of availability:

• Monday - Friday: 9:00 AM - 5:00 PM (EST/EDT)
• Saturday - Sunday: Closed
• Public Holidays: Our office is closed on major U.S. Federal and Public Holidays. Any inquiries sent during the weekend or holidays will be prioritized on the following business day.

Important Notice: Returns & Exchanges
Due to the specialized nature of our handcrafted wooden birdhouses—many of which are large or feature delicate hand-painted details—we kindly ask that you do not return any items to the shipping address on your package without prior authorization. To initiate a return or exchange, you must first contact us via email to receive a Return Merchandise Authorization (RMA) and the correct return address instructions. This ensures your return is tracked properly and processed efficiently. For more detailed information, please refer to our full Refund Policy located at the bottom of our website.

Send Us a Message
Prefer to reach out directly through our site? You can also use the contact form below to leave your detailed request or feedback. Simply fill in your information, and one of our natural habitat specialists will get back to you as quickly as possible.

Store Information Summary: